Client Testimonials & Home Care Reviews

At Home Care Assistance of Victoria, we believe in providing superior service to all of our clients. Our commitment to excellence and strong reputation as the live-in specialists make us the premier home care company in the Victoria, BC surrounding cities. Watch our video testimonial and read what our clients are saying about the quality of our care:

As an LPN and Caregiver myself, I cannot say enough about the Integrity and quality of the Caregiving service offered by Victoria Home Assistance. Lutgarda is a very professional manager. She touched me with her wisdom, integrity, depth of caring, and willingness to work out the best service possible to support my very beloved, Mother who unfortunately had late stage Alzheimers. Victoria Home Assistance Caregivers, were very kind, loving, professional, very skilled, flexible and reliable. I whole heartedly recommend their service to those looking for reliable and capable Caregiving help, for loved ones in need, of one to one assistance. In my experience, I found that Victoria Home assistance, went above and beyond most other Caregiving agencies in Victoria BC. The simple fact is that, they always truly followed through with what they said they would do. The Caregivers are educated, lovely and kind. I am so grateful that I was guided to them, through the grace of the universe. Their loving Caregiving service truly assisted my Mother and our family, when we truly needed quality Caregiving support.

L.Chilton – North Saanich, BC

Dear Lutgarda, Though I realize, given the interactions you and your staff had with mom, grieved at the manner in which mom communicated with your staff, I am passing on my thanks to you and your staff’s care of mom in what I witnessed during my few days while in Victoria. “At a time when I urgently needed to make arrangements for my mom’s post-op care, Lutgarda and her staff met with me, willing to work within a limited time frame while learning of mom’s needs and care required. All interacted in a most respectful, compassionate yet knowledgeable manner which I remain most grateful for! ‘Thank you’ remains insufficient to convey what these dear ladies provided in caring for my mom when circumstance prevented me from being there on a prolonged basis.

Karen Bennett

Home Care Assistance provided us with an amazing level of service to help my 80 year-old father in law to recover in his home from knee replacement surgery. We were able to adjust the level of service based on his needs, from 24-hour care initially, moving to daytime care, and then morning and evening visits until he was comfortable being back on his own. Very highly recommend.

Mark Williston

The girls at Home Care are fantastic! They have cared for my aged mother so well. Caring for her needs in such understanding and gentle ways. All her needs are well taken care of and they let me know of anything I may need to follow up on. They are easy to get hold of and will deal with any concerns immediately. Very professional but always so kind and warm. I wouldn’t hesitate to recommend Home Care Assistance to anyone. Five stars in my book

Jay Crawford

We have found the staff to be very hard working, efficient, kind, caring and cheerful. We would highly recommend this company.

—Renae Wrench


We received excellent care for our Mum by Home Care Assistance Victoria. 24 hours a day, the caregivers were attentive, professional, unfazed by anything, and clearly liked Mum. I was impressed by how they respectfully were immediately with her whenever she needed anything. They were good cooks too.

—Joyce McMenamon


I want to express my thanks and gratitude to Lutgarda and her caring staff at Home Care Assistance for the assistance they provide to support me and my mother in our home care journey. They support me as part of a cohesive team to ensure my mum’s needs are met and that she gets the best care tailored to her specific requirements. I would have no hesitation recommending Home Care Assistance to care for a family’s loved ones.

—L Sihota


The care of an elderly mother with complex medical issues is a moving target. The staff have accommodated on an ongoing way and enabled Mum to stay in her home far beyond what would have been the case. Not only that, the special rapport Flor and Felice in particular have formed with her have, in my opinion as a physician, extended Mum’s life and improved its quality immeasurably. Flor and Felice are astonishing human beings and we are truly grateful for their deep investment in our mother’s well being.

Not every situation has resolved perfectly smoothly, as is inevitably the case, but Lutgarda has always been on the spot with addressing system glitches efficiently and effectively, at all hours.

—Nick John


This company is excellent. The caregivers assist my husband with his every need. They show compassion, empathy and respect. I highly recommend Home Care Assastance.

—Phyllis Faryon


I have been extremely satisified with the care and attention to detail (the amazing staff) at Home Care Assistance has provided for our situation. Providing care to Elders has its challenges and does not always follow a scheduled routine. The staff have always been adapataive to each nuance in a situaftion with sensitivity and caring. These people truly think ahead. When Lutgarda calls me to brief me on a current issue I always feel reasured that all is taken care of. I feel most fortunate to work with the Home Care Assitance Team. Illarion Gallant

—Illarion Gallant

“I want to express my thanks and gratitude to Lutgarda and her caring staff at Home Care Assistance for the assistance they provide to support me and my mother in our home care journey. They support me as part of a cohesive team to ensure my mum’s needs are met and that she gets the best care tailored to her specific requirements. I would have no hesitation recommending Home Care Assistance to care for a family’s loved ones.”

— Lorelle – Victoria BC Canada

“The care of an elderly mother with complex medical issues is a moving target. The staff have accommodated on an ongoing way and enabled Mum to stay in her home far beyond what would have been the case. Not only that, the special rapport Flor and Felice in particular have formed with her have, in my opinion as a physician, extended Mum’s life and improved its quality immeasurably. Flor and Felice are astonishing human beings and we are truly grateful for their deep investment in our mother’s well being.
Not every situation has resolved perfectly smoothly, as is inevitably the case, but Lutgarda has always been on the spot with addressing system glitches efficiently and effectively, at all hours.”

— N. John – Victoria BC Canada

“I cannot begin to express my deep appreciation to this caring company. The caregivers are very compassionate and care for my husband’s every need. They are knowledgeable about his challenge of Alzheimer’s and show great concern and respect, not only to him but to me. I am very pleased!”

— P. Faryon – Victoria BC Canada

“Although my mother only required the services of Home Care Assistance for a few months, I cannot say enough about the gentle, understanding and professional care the staff provided. I would not hesitate to recommend this company to my friends. My mother is now in longterm care but still asks after her caregivers – a positive testimonial in itself.”

— Caroline Pomahac – Victoria BC Canada

“I have looked after my 90 year old mother for a number of years but last summer, the time came where she was now in need of companionship, and personal assistance on days when I was unable to be at home due to work commitments. The people at “Home Care Assistance” were recommended to me by a relative who works at a local nursing home. We were able to set something up very quickly and I must say that right from day one, we have been overwhelmingly pleased with the service that my mom has received. Her team of caregivers have been wonderful and highly professional in providing her with companionship and help with her everyday activities. My experience in dealing with Home Care Assistance is that it is a very well run, highly professional business and they go out of their way to ensure a high level of care for their patients. I highly recommend Home Care Assistance.”

— Gordon Shukin – Victoria BC Canada

“I started a service like this in Calgary caring for seniors a few years ago after I realized it is very hard to find people to help you with your parents while you work full-time. Just recently I need to find a service like this in Victoria, B.C. that can help my Dad. I did a search and came across Home Care Assistance. Lutgarda was wonderful and recommend Fred. Fred is great with my Dad, trusting, drives him to his appointment and does extra with care. I know my Dad and Fred have a great relationship. I know it’s a long day for seniors and it’s nice to know someone is coming to visit you today.”

— Anita Laninga

“Hi Barbara, Just wanted to add my comments to whatever Joy has told you. I know she is very happy with the service she is getting. My brother and I are very happy with your home care service. Lorraine in particular has done wonders for Joy. She is getting out a bit, is eating betterthan she ever managed in Richmond. Not only is it a better quality of life for her it is relieves so much stress for her family. Kudos to Lorraine for accomplishing so much. Also, Joseph is wonderful on the weekends about keeping the cleaning up while providing Joy with her meals and meds. He seems to use the extra time very fully. We are impressed with the professionalism and responsibility of this company. Thank you again.”

— Barb Nash

“I want to take this opportunity to reflect on how Home Care Assistance Victoria creates a positive influence and provides support within my Elder Care situation.

Over the course of the past few months, Home Care Assistance has been very involved in the lives of my two elderly friends during a challenging time.

Angela, Gerry, Rhett and Fred together have provided comprehensive care services which have been consistent, thorough and caring. Their collective well-coordinated care support has been reactive to the variety of situations faced on a daily basis.

Their support provides an intuitive, sensitive, common sense response to each given situation. They show an empathetic understanding of both the emotional and physical needs of their client.

The Home Care Staff is very professional in the delivery of care. Consistency of staffing allows for a meaningful and calm relationship to develop between care givers and clients. This consistency has been beneficial in helping to identify as well as fulfill the needs and desires of the clients. Care givers are able to identify potential conflicts and defuse them before they become an issue.

I feel fortunate for having met you and your team. It gives me peace of mind knowing that my friends are well cared for.”

— Illation Gallant

“Just a short note to express our gratitude to you and your staff for the amazing job you did for our parents, in particular our Dad, over the last several months. It has been a trying time for our family but the care and compassion your staff showed for all of us was very much appreciated. If there were ever any concerns or issues (minimal) experienced by our family you dealt with it in a professional manner and with amazing speed.

Once we found the team that everyone was happy with they worked with us so well and they became part of our family. They were so kind and loving with both our parents.

We wish you and your staff all the best in your future endeavors.”

— Smith Family

“I would like to give a testimonial regarding experiences with Home Care. I have found them to be and do all they said they would. Right from the owner, Lutgarda, right down to the very exceptional care givers in my home. I am so very thankful for the care givers I was given namely Mila and Flor. They are the best of the best. It is so special to have the same girls. I did not want a company that sent different care givers each day. The Home Care is doing a outstanding job with details and billing etc. I have been handing cards out and recommending the Company to others.”

— Gladys – Victoria

“The services of the Home Care Assistance has more than exceeded expectations. After visiting my home to assess the needs, two very efficient care givers (Mila and Flor) were put in place. They very efficiently and kindly keep commitments twice a day and are making it possible for me to remain in my home. Lutgarda and staff have visited on several occasions to ensure that the services were being performed.”

— Anita – Victoria

“My husband has Parkinson’s Disease and in caring for him I injured my spine in the summer. I was in so much pain I just couldn’t function so my niece rushed over from the Lower Mainland to see what could be done. She called several agencies offering care in the home and was most impressed with Lutgarda Mariano of Home Care Assistance who agreed to come and meet with us the next day. She asked the pertinent questions to determine what our needs would be and put caregivers into place immediately to offer me respite until we were able to ascertain what our ongoing needs would be.

We now have 24 hour care with Home Care Assistance and a team of four specific to us caregivers who have gotten to know us and our routine and take excellent care of us. They are never out of sight of my husband and always aware of his needs (sometimes before he does!) and are an invaluable assistance to me in running our home including laundry, cleaning and meal preparation. Lutgarda came with each of them on their initial visit to introduce us and physically explain the home situation and called afterward to ensure each would be a ‘match’ for us. Over the months we’ve only had to ask to have two of the overnight caregivers replaced and it was attended to immediately – no questions asked – Lutgarda’s major concern is that we are being cared for without the stress a personality conflict causes a person with Parkinson’s Disease.
I’m pleased to suggest contacting Lutgarda Mariano and her team with your caregiver needs – I’m sure she’ll be able to work out an excellent care plan for your consideration.”

— Bev. Victoria,BC

“Home Care Assistance has been caring for Mom since April 2017. Mom has home support 2 hours/ day, 7 days/week and has a team of 2 care workers that provide continuity of care. This is very beneficial for a client with dementia. In addition to Mom’s personal care needs, they also incorporate cognitive and physical exercises into her daily routine. Mom is happy and well cared for, giving family peace of mind, allowing her to stay in her own home.”

— Sarah

“We are impressed with the services provided by Lutgarda, Caroline, and all the caregivers from Home Care Assistance. On a daily basis, caregivers are alert, friendly, and resourceful, caring for our family as though it is their own. Communications with the company are smooth and the family web page they provide makes tracking events and updates easy.

We like working with Lutgarda and Caroline because they welcome the details of what our family needs, and they put a lot of thought into meeting those needs in the best way. They take the time to think about how to avoid problems, and how to design care so that our family is protected. Because of their experience and thoughtfulness, they are able to see patterns within the situation, and address needs that we may have overlooked.

Working with this team at Home Care Assistance has taken a lot of the stress and worry away from this difficult time in our family. We’re glad to have them with us.”

— Lauri and Chris A.

“A great company. When we needed support for a parent they responded immediately. They took care to get to know our parent and then matched care workers to our parent’s personality.Communication was regular and they kept us up to date on our parent’s progress and needs as they occurred. We felt very fortunate to have found Home Care Assistance when our family was in crisis and are very grateful for their continued caring and support for our parent. Working with this company has been a very good experience.”

— Susan Boyd and Robert Boyd

“Joseph, our Home care worker, began with us Dec 7th, 2016 and has been a perfect fit for Bob. He is always prompt for his scheduled shift – cheerful and eager to help in any way. He is well versed in the care of a stroke patient, doing daily massages on Bob’s arm and leg to circulate the blood flow. Since Bob is still immobile at this stage, he has learned ways to help him shower, dress and facilitate transfers. He has been accompanying Bob to his therapy sessions and pays close attention to what the therapist is doing so we can incorporate some of these exercises into home exercises. It has been a pleasure working with Joseph and he has been a tremendous help since the transfer from hospital to home.”

— Ini Herron

“It is so marvelous to have someone as nice as Flor. She is cheerful and helpful and she transports me to all my appointments. I am tremendously pleased and I can highly recommend the caregiver Flor.”

— Mrs. John

“I heartily recommend Home Care Assistance for giving me excellent, friendly caregivers when I had a compression fracture recently. I would recommend anyone looking for good home care to contact Home Care Assistance as I have been very pleased with their service.”

— Jeanne Clark

“I found Cherry to be very efficient and attentive. Cherry is the best caregiver I have ever had. I can see that HCA Victoria has high standards and the company has been very reliable and attentive to my needs.”

— Elizabeth

“I only met Gail a month or so ago but she has had an immense impact on the quality of my life. When I applied for a companion, i did it with some trepredition and consider myself so lucky to have managed to get Gail. Gail is incredible, she gets me out and helps me get done those things I was rapidly losing the ability to do for myself any longer. She enables me to get my own groceries again–with considerable help from her, to get other things–often when she is off shift to ensure I do not go without. Is constantly by my side, making sure i do not fall, and a charming companion to boot. I feel so lucky that I got Gail.”

— Andy Mulcahy, Victoria, BC

“I would like to thank Home Care Assistance especially Jona and Flora for their wonderful care of my Mother.

Mother injured her back and was unable or wary of doing anything.
Jona and Flor took care of Mother in a very caring manner and were most compliant in doing any task Mother requested.

For the five weeks the care givers were there Mother was able to be pampered back to health.”

— With many thanks, Joan, Frances and Jacquie, Victoria, BC

“I would like to thank you and the caregivers at Home Care Assistance for the care and compassion you provided to my father. My Dad had several medical complications which restricted his mobility and impaired his health. The assistants proved by Home Care Assistance were professional, knowledgeable and caring. Just as important, they were kind and compassionate human beings that significantly helped his mental outlook and provided friendship and companionship during a difficult period. My Dad genuinely enjoyed the friendship and trust that he developed with his caregivers. I also appreciate your administrative ability to coordinate with our long term care insurance company. I would not hesitate to recommend your service to others.”

— Sean Downs, CEO, Enclarity Inc.

“My family and I want to thank you and your team for the wonderful service you provided for my Mom and Dad. For the two years that your caregivers took care of my parents it brought me comfort that they were well looked after and safe. It was much appreciated. The caregivers were always punctual,reliable, kind and caring. There was never an occasion that I had to worry that someone would not show up. Someone was always there on time. I highly recommend your company to anyone who is in need of care for their loved one.”

— Jeeto Crone.