5 Questions to Ask Before Selecting an In-Home Care Agency

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Important Questions to Ask Before Hiring a Home Care Provider in Victoria, CAN

The quality of the care your elderly loved one receives is an essential part of helping him or her thrive and live independently at home, and you need to take the time to select the right home care agency to meet his or her needs. Knowing what services agencies provide and the measures they take to ensure their caregivers are experienced and reliable is of the utmost important. Here are a few questions to keep in mind when interviewing a home care agency.

1. What Training and Experience Do Your Caregivers Have?

It is important to ensure a caregiver has the right skill set to meet your loved one’s needs. Ask the agency for proof of training and certifications. A high-quality home care agency in Victoria will have quality check systems in place to ensure the required services are being provided and their caregivers are complying with appropriate standards of care.

2. Who Will You Be Sending to Care for My Loved One?

You have a right to know exactly who is caring for your loved one. A home care agency should be able to provide evidence of a caregiver’s clean background check and drug screening. You also want to ensure the part-time or 24-hour caregiver in Victoria is a good personality match for your loved one. If possible, have your loved one sit in on the interview and solicit his or her feedback on the potential caregiver. 

3. Are Your Caregivers Available for Emergencies?

An emergency can arise at any time. It is important to know how these situations are handled and exactly when the caregiver or home care agency is available to help. You also need to know the contingency plan in the event your loved one’s assigned Victoria caregiver is sick or unavailable. 

4. What Is the Cost?

Hiring in-home care can be a significant financial responsibility. You need to determine the total cost of your loved one’s care as well as what portion may be covered by his or her insurance. You should also clarify who is responsible for paying the caregiver’s insurance and payroll taxes. 

5. Are Your Caregivers Licensed, Bonded, and Insured?

You need to know you are protected in the event your loved one’s caregiver commits a misdeed. Reliable home care agencies ensure their employees are licensed and bonded, and they also provide workers’ compensation insurance to protect you against liability in the event the caregiver is injured on your loved one’s property.

At Victoria Home Assistance we take pride in providing high-quality at-home care to seniors who need and deserve it. Our professionally trained caregivers are carefully screened, licensed, bonded, and insured, our knowledgeable Care Managers are available 24/7 to answer your questions and address your concerns, and all of our senior care services are backed with a 100% satisfaction guarantee. For more information and to schedule a no-obligation consultation, call (250) 592-4881 today.


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